Overview

Delivery times are quoted in business days for metro areas only and are estimates. Such estimates are not contractual commitments.

During sale periods, please allow additional time to receive your order.

Shipping times are provided by our couriers and can vary depending on shipping location and other external factors. 

BY MANU(US/COL) WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGES TO THE CUSTOMER OR ANY THIRD PARTY FOR FAILING TO MEET A DELIVERY ESTIMATE. 

We make every effort to ship all orders received in the following 3 business days. You will receive a shipping confirmation email as soon as the order has been dispatched.

In the event that you do not receive your order within 15 business days of placement, please contact us at @bymanumedina IG ACCOUNT.

PO BOXES

We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address.

DELIVERY METHOD – USA

All orders to the USA are shipped via USPS. If delivery is attempted while no one is home the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is received. 

**We reserve the right to amend delivery methods without notice.

CURRENCY CONVERSIONS

Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in USD at checkout and all order confirmation emails and invoices will display USD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.   

FREE SHIPPING THRESHOLDS

Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping. 

SALE PERIODS & PUBLIC HOLIDAYS

Due to the huge response, we receive during sale and promotional periods, there are times when we will be unable to ship your order the following 3 business day. Please allow additional days for the processing of your order during sale times, as well as any public holidays when our dispatch center is closed.

PRE-ORDERS

Pre-orders will not be shipped prior to the estimated shipping date mentioned on the product page. Any non pre-order available items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however, we will make every effort to contact you if your order is going to be delayed.

Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise. In some cases we may, in our discretion, allow a short time frame for cancellation of pre-orders.

EDITING ORDERS & ADDRESSES

Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.

CUSTOMS HOLDS

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us at @bymanumedina IG ACCOUNT and we will investigate your delivery on your behalf.

HOW TO CONTACT US

If you have any queries or would like more information about these Terms or any of our Policies, contact our customer service team via @bymanumedina IG ACCOUNT.